Concordia Supply Help Desk
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Shipping, Returns, & More
Order troubles from our facility to your door? Let's figure it out!
When will my order arrive? What are my shipping options?
How to Know When Your Order Will Arrive You can view a current list of estimated arrival dates in the Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary. Please note that these estimates are never guaranteed, and that packages may be dela
What is my order shipping status? Can I track my package?
How to Track Your Order Check your email inbox for your tracking number When you place an order with us, you will receive a confirmation email after placing the order, and a second confirmation email once your order has shipped. The shipment confirmation email will include a Tracking Number and a link, which will take you to the carrier's website for tracking the package. -or- Find the tracking number online through the My Account page Log in to your
How to Access Your Digital Downloads
How to Access Your Digital Downloads Log in to your account through our website. Click on Orders > Downloads(https://www.concordiasupply.com/sca-dev-elbrus/my_ac
How to complete a VBS return?
VBS Returns No Approval Required Simply fill out this return form We have the best VBS return policy! You can return even after your VBS is over. Here are the important details: If applicable, pay your VBS invoice within 30 days of your VBS ending Send your returns within one week of your VBS ending Starter Kits are ok to return if opened for preview. We extend a generous 90 day preview period for starter
Do you ship internationally?
International Shipping Options We currently offer international shipping to the following countries: Australia, the UK and Canada. Shipping costs are initially based on order amount but typically range from $18 t
How to complete a return?
How To Complete a Return Customer is responsible for return shipping costs. __ 1) Review Your Return Privileges ***Generally only unopened items, in resellable condition, are accepted for returns (see exceptions below). 2) Fill Out Return Form ****Print and include this form with your return. Make a copy for your own records. This form is required for every return. Give us a call 3) Ship Your Return ****Pack securely and ship via a trackable shipment method (UPS, FedEx, o
When will my banner order arrive?
How to Know When Your Banner Order Will Arrive You can view a current list of estimated arrival dates in the Banner Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary.
My church is tax exempt, why does my order include tax?
We do not charge tax to any customers outside the state of California. Your order may show tax in your shopping cart when you purchase online, but once the system verifies your address when you move through to checkout, tax will be removed.
What is the shipping cost for my order?
Standard Shipping We offer free standard shipping on orders over $49 (Contigous U.S. only). Flat rate — $7.99 Express Shipping Prices based on weight. Express 4 Day Shipping — starting at $9.99 Express 3 Day Shipping — starting at $12.99 Express 2 Day Shipping — starting at $14.99 Express Next Day Shipping — starting at $27.99 Orders ship same day when placed before 2pm PST.*