Concordia Supply Help Desk
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Shipping, Returns, & More
Order troubles from our facility to your door? Let's figure it out!
How to return VBS materials?
How to complete a VBS Return Important Details: No pre-approval required for VBS items. You can return even after your VBS is over; return must be postmarked within one week of your VBS end date. Starter Kits are okay to return, if opened for preview only. We extend a generous 90 day preview period for starter kits. VBS Stock Items must be in original packaging and in resellable condition. Custom VBS items such as shirts and banners are not eligible for returns. VBS 2019 r
General Return FAQ's
Interested in VBS Returns? Click Here. How long do I have to return after receiving my order? We accept returns up to 30 days after the delivery date of your order. We offer extended returns for VBS. As a benefit to our VBS customers, we allow you to return after your program is completed. We do ask that you __send your retur
When will my order arrive? What are my shipping options?
How to Know When Your Order Will Arrive You can view a current list of estimated arrival dates in the Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary. Please note that these estimates are never guaranteed, and that packages may be dela
What is my order shipping status? Can I track my package?
How to Track Your Order Check your email inbox for your tracking number When you place an order with us, you will receive a confirmation email after placing the order, and a second confirmation email once your order has shipped. The shipment confirmation email will include a Tracking Number and a link, which will take you to the carrier's website for tracking the package. -or- Find the tracking number online through the My Account page Log in to your
How to complete a return?
VBS Returns? Click Here. General Return FAQ's Church Supply Returns Do I Need Approval To Return? For general church supplies approval is required. Contact us, before returning your items. Must be returned within 30 days of receiving your order. 1) Please contact us at 1-800-521-0751 to get _approval before returning ****Generall
How to Access Your Digital Downloads
How to Access Your Digital Downloads Log in to your account through our website. Click on Orders > Downloads(https://www.concordiasupply.com/sca-dev-elbrus/my_ac
Do you ship internationally?
International Shipping Options We currently offer international shipping to the following countries: Australia, the UK and Canada. Shipping costs are initially based on order amount but typically range from $18 t
When will my banner order arrive?
How to Know When Your Banner Order Will Arrive You can view a current list of estimated arrival dates in the Banner Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary.
My church is tax exempt, why does my order include tax?
We do not charge tax to any customers outside the state of California. Your order may show tax in your shopping cart when you purchase online, but once the system verifies your address when you move through to checkout, tax will be removed.
What is the shipping cost for my order?
Standard Shipping We offer free standard shipping on orders over $49 (Contigous U.S. only). Flat rate — $7.99 Express Shipping Prices based on weight. Express 4 Day Shipping — starting at $9.99 Express 3 Day Shipping — starting at $12.99 Express 2 Day Shipping — starting at $14.99 Express Next Day Shipping — starting at $27.99 Orders ship same day when placed before 2pm PST.*