Concordia Supply Help Desk
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Shipping, Returns, & More
Order troubles from our facility to your door? Let's figure it out!
When will my order arrive? What are my shipping options?
How to Know When Your Order Will Arrive You can view a current list of estimated arrival dates in the Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary. Please note that these estimates are never guaranteed, and that packages may be dela
What is my order shipping status? Can I track my package?
Finding your order shipping tracking number via two methods. Check The "Your Order has shipped" Email confirmation for your Tracking Number. When you place an order with us, you will receive one email confirming the Sales Order, and a second emailing confirming once your order has shipped. So, have you recieved this email? This confirmation email will include a Tracking Code and link which takes you to the Shipping Courier's site for tracking the package. This allows you to follow
How to Access Your Digital Downloads
How to Access Your Digital Downloads Log in to your account through our website. Click on Orders > Downloads(https://www.concordiasupply.com/sca-dev-elbrus/my_ac
Do you ship internationally?
International Shipping Options We currently offer international shipping to the following countries: Australia, the UK and Canada. Shipping costs are initially based on order amount but typically range from $18 t
When will my banner order arrive?
How to Know When Your Banner Order Will Arrive You can view a current list of estimated arrival dates in the Banner Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary. Please note that
How to complete a return?
How To Complete a Return Customer is responsible for return shipping costs. __ 1) Review Your Return Privileges ***Generally only unopened items, in resellable condition, are accepted for returns (see exceptions below). 2) Fill Out Return Form ****Print and include this form with your return. Make a copy for your own records. This form is required for every return. Give us a call 3) Ship Your Return ****Pack securely and ship via a trackable shipment method (UPS, FedEx, o
How to complete a VBS return?
VBS Returns No Approval Required Simply fill out this return form We have the best VBS return policy! You can return even after your VBS is over. However, we do request you send your returns within one week of your VBS ending. VBS 2019 return deadline is 9/1/2019. No returns will be accepted after this date. Starter Kits are ok to return if opened for preview. Generous 90 day preview period for starter kits
What is the shipping cost for my order?
Standard Shipping We offer free standard shipping on orders over $49 (Contigous U.S. only). Flat rate — $7.99 Express Shipping Prices based on weight. Express 4 Day Shipping — starting at $9.99 Express 3 Day Shipping — starting at $12.99 Express 2 Day Shipping — starting at $14.99 Express Next Day Shipping — starting at $27.99 Orders ship same day when placed before 2pm PST.*
My church is tax exempt, why does my order include tax?
We do not charge tax to any customers outside the state of California. Your order may show tax in your shopping cart when you purchase online, but once the system verifies your address when you move through to checkout, tax will be removed.