Concordia Supply Help Desk
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Custom VBS Shirts
Find frequently asked questions on custom shirts & banners.
How long does it take to get my custom shirts?
Shipping & Delivery for Custom Shirts It normally takes about two to three weeks for the shirt to print, ship and deliver from the date of payment. If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.
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Can I add on to my custom shirt order later?
Why you cannot add to my custom shirt orders later We can accept second shirt orders after the original one is made, but there are a few things to consider before making the purchase. We are not able to add to the original order. Any subsequent order is considered a new order and the pricing and delivery time will reflect an individual order. When the order is less than 25 shirts, pricing can be very expensive due to the small quantity. We are not able to offer the same price that the cust
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Do the sizes run big or small?
Generally the Gildan 5000 runs "standard". See the Custom T-Shirt Sizing Chart for more details.
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Where is my custom shirt design proof?
Your proof will be emailed to you within 1 business day after submitting your order or request for a quote. Don’t forget to check your spam folder – just in case! If you haven’t received your proof within 1 business day please contact our design team directly at design@concordiasupply.com
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What is the difference between a one-color, two-color and full-color shirt imprint?
All of our custom shirts can be formatted to one-color, two-color and sometimes full-color designs. One-color simply means there will be one ink color on the shirt and Two-color means there will be two ink colors. A Full-color digital print means there will be three or more colors in the design. Pricing is extra with more colors. See the Pricing & Ordering Information page for more details.
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How many shirts should I order?
We know it can take time to gather shirt sizes for everyone at your VBS. Use the chart below to decide how many shirts to order if you are unable to get an exact quantity. We always recommend ordering more shirts than you need.
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Do you offer special pricing for large orders of shirts?
Yes, we do! Our pricing is set up to give price breaks based on quantities. After you have finalized the design of your shirt you will be directed to the next page where you will find a size run from. After you enter your quantiles of shirts per size, add them to the cart and you will see the special pricing reflected there.
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Do you offer rush delivery on custom shirts?
Unfortunately, no... At this time we are unable to offer rush delivery. There is always a chance that the shirts could arrive inside of two weeks, but we cannot guarantee it. We ship from three locations around the country. Most people in the USA will receive their items within two to three days after printing has completed. _If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office h
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How do I design and order process for custom shirts?
Design and order process for custom shirts There are two ways to order. You can customize the design yourself or have our Design Team do it for you. Each design will have both options available. If you choose to customize yourself, you will be able to choose your shirt/ink colors and edit portions of your shirt. If you choose to have our Design Team customize for you, just fill out the form and you will receive a proof within 1business day. The first step to the shirt ordering process is
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I can’t checkout because I don’t have enough items in the cart
Checking Out with Custom T-Shirt Orders If you're having trouble checking out with your custom t-shirt order, follow the steps below. Please note, different ink colors register and are counted as a different design. For example, if you are ordering a white ink imprint on some shirts and a blue ink imprint on the rest of the shirts, make sure you have at least 25 white ink and 25 blue ink shirt
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Why can I choose different shirt colors but only one ink color (or ink color combination) in my custom shirt order?
Ink color and color combinations in custom shirt orders The printer takes your design and sets it up on the screen for print. The machine will press down on your garment over and over until your order is complete. The garment can be an interchangeable item, but the ink and design must remain consistent. Think of your printer at home. You could fill it with multiple paper colors, mix them all together and print 500 copies of the same document. But if you wanted to print 100 of the 500 docum
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How do I get a quote for my shirt order?
You can use our online customization tool and then click “Get a Quote”. Once on our quote page, you can enter in the number of shirts you will need to generate the quote.
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Can I use my VBS coupons on Custom VBS shirts and banners?
Yes!
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What is the best way for me to check on my custom shirt order?
Contact our design team directly at design@concordiasupply.com. Our team works to respond to all email correspondence within 1 business day.
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How do I work with the designer on my shirt?
How to work with the design team When choosing the shirt design that is right for your VBS, you will have the option to customize the design yourself or let our Design Team customize it for you. If you choose to customize yourself, you will be taken to our Design Studio where certain elements of the graphics (i.e. text, ink color, etc.) will be available for you to manipulate. If you choose to let the Design Team customize it for you, you will need to fill out a short form with your church
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What brand of shirts do you offer?
We print on three shirt styles: the Gildan 5000, the Gildan 8000 Tagless and the A4 Cooling Performance Crew N3142. Our most popular shirt, the Gildan 5000, is a standard pre-shrunk, 100% cotton t-shirt. Please see VBS Custom Shirt & Imprint Colors for more information. Don't see the shirt you want? Just ask!
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Why is the shirt color I selected only available in Adult sizes?
Some Gildan 5000 shirt colors are only available in Adult sizes, including Antique Cherry Red, Antique Irish Green, Antique Jade Dome, Antique Orange, Antique Sapphire, Berry, Blackberry, Brown Savanna, Cornsilk, Gravel, Heather Military Green, Heather Red, Heather Sapphire, Ice Grey, Lilac, Midnight, Russet, Sunset, Turf Green and Tweed.
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Where can I put the imprint on my shirts?
Imprint can be placed on the front or back of shirt. It cannot go on shirt sleeves. There is an additional charge of approximately $2-$4 per shirt for additional imprints (depending on quantity and number of colors).
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What shirt sizes are available?
We offer all sizes from Youth XS to Adult XXXXXL, although some shirt colors are only available in Adult sizes. There is an additional charge of $2/shirt for Adult XXL and Adult XXXL and $4/shirt for Adult XXXXL and Adult XXXXXL (not all colors available in larger sizes).
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How do I know if my order went through correctly?
If you're not sure if your Custom VBS T-Shirt order processed correctly, click here to see your Design Studio order status. Make sure that you're logged in under the same e-mail you used to place the order using our Design Studio. If you have any trouble, you can contact us at design@concordiasupply.com
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What is the minimum quantity for a shirt order?
We require a minimum order of 25 shirts. Must be the same ink colors and design, but the shirt colors & sizes can be mixed.
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How do I check to see if my custom shirt order has shipped?
Once your order has shipped you will receive a tracking number. If you haven’t received your tracking number in a timely manner, please contact our design team directly at design@concordiasupply.com
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How big will the imprint be when printed on the shirts?
The design will be printed at the same width across all shirts, regardless of shirt size. By default, we print most designs at 10" wide unless there are youth sizes included in your order, in which case the default size is 8" wide. If you would like a different size graphic, please indicate it upon ordering. Please note that 8" wide is the maximum width when youth sizes are included. *When printing on the center of the shirt. Widths for a left chest imprint will print at a default size of 4"
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What shirt and imprint colors are available?
We offer more than 40 shirt colors and more than 30 imprint colors. See the Custom Shirt & Imprint Color page for a complete list of color options available.
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