Finding your order shipping tracking number via two methods.

Check The "Your Order has shipped" Email confirmation for your Tracking Number.

When you place an order with us, you will receive one email confirming the Sales Order, and a second emailing confirming once your order has shipped.

So, have you recieved this email? This confirmation email will include a Tracking Code and link which takes you to the Shipping Courier's site for tracking the package. This allows you to follow every twist and turn your package makes on its way to your door.

If you had trouble with any of the above, or did not receive this email, continue reading step 3 for common issues regarding this.

Find the tracking number from within your Customer Account page

Log into your Concordia Supply Customer Account by clicking on My Account or Sign In on top of our website.

On your My Account page click on 'Orders' > 'Order History'. This will bring up a list of all past and current orders.

Locate your recent order. Look under the column for 'Track Items'. Click this link and it will take you the Shipping Courier's tracking page.

Other Potential Problems:

Incorrect Email Address: The most common issue we find is that the email address assigned to the customer account is different from the person who made the specific order. In this case, try to first follow up with the church secretary/accountant/pastor to see if they recieved the "Your Order has shipped" email confirmation that contains the tracking information.

Backorder or On-Order Items Haven't Shipped Yet: Sometimes when an item is not in stock, your items will ship later than expected. On large orders, we may split the shipment to make sure you recieve the items in stock as soon as possible, while the backorder or on-order items make it to our facility. You will receive separate tracking numbers for each shipment in this case.

Drop Ship Items: Some items will ship directly from the manufacturer to your door. Depending on the manufacturer, this sometimes prevents the tracking informationfrom being sent to the email address. This is because some vendors have less tech savvy processes and procedures for handling orders. We apologize for this inconvenience.

Incorrect Shipping Address Entered on the Order: This can cause items to ship back to our warehouse and other issues. We always call you if this occurs, but it could be the cause of an unexpected delay.

3. Call for More Help
If your find yourself in one of these situtations and still cannot locate your items, then do not hesitate to contact our super helpful customer support team.

Contact us via Live Chat, info@concordiasupply.com, or call us at 1-800-521-0751.
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