How to complete a VBS Return

Important Details:
No pre-approval required for VBS items.
You can return even after your VBS is over; return must be postmarked within one week of your VBS end date.
Starter Kits are okay to return, if opened for preview only. We extend a generous 90 day preview period for starter kits.
VBS Stock Items must be in original packaging and in resellable condition.
Custom VBS items such as shirts and banners are not eligible for returns.
VBS 2019 return deadline is 9/1/2019. No returns will be accepted after this date.
General Return FAQ's
Ship your return to:
Attn: Returns
Concordia Supply
11810 Jersey Blvd
Rancho Cucamonga, CA 91730

BEST METHOD: Online Return Authorization

Log into your account here. (If you have trouble logging in, click here to reset your password.)



Navigate to Order > Order History > Click on the order containing the item(s) you want to return


Click on “Request a Return”.


Choose the Items to return, adjust the Quantity To Return, and select the Reason for Return appropriately.


Note: We will accept partial "PACK" returns!
This refers to any essential pack item with an Item # beginning with PACK ( ex: PACK19101 ). All individual items must be unopened and in original packaging. To ensure proper recording of all of your items, select Partial "Pack" Return and write in each separate item component name and quanitity being returned from the PACK.


Add any additional comments or instructions in the Add a comment box.
Indicate here how you would prefer to receieve credit. Options include: Credit my account, Return to Credit Card, Cash Refund, or Paypal. Then Submit Request.



Review your completed RA.
The Amount is an estimate. This is because certain coupons, promotions, pack items and quantity pricing may affect the amount credited. Upon recieving the items, we also ensure the actually quantities are in the package and in resellable condition.


Download and Print your RA, which is required to be put inside the return package.


SAMPLE: Return Authorization PDF


Package your return items securely in a box. Include a copy of the RA. Then ship it.
Tip: UPS often provides the most competitive rates for shipping to our our warehouse.

Ship your return to:
Attn: Returns
Concordia Supply
11810 Jersey Blvd
Rancho Cucamonga, CA 91730

Sit back and wait for your credit to be processed.
It should take between 2-3 weeks due to the large volume of VBS returns we experience in June - August. Thank you for your patience!

Questions? Simply give us a call at 1-800-521-0751.

ALTERNATE METHOD: Paper Handwritten Form

Please note that this method requires longer processing times. Please allow 3-4 weeks.

If for any reason you are unable to complete the online RA, then we provide a PDF Return Form to print and fill out by hand.

Downlod the PDF Return Form

Fill out the form details clearly and legibly by hand. If we cannot read it, we cannot process it. Make a copy for your own records.

Package your return items securely in a box. Include a copy of the RA. Then ship it.
Tip: UPS often provides the most competitive rates for shipping to our our warehouse.

Ship your return to:
Attn: Returns
Concordia Supply
11810 Jersey Blvd
Rancho Cucamonga, CA 91730

Sit back and wait for your credit to be processed.
It should take between 3-4 weeks due to the large volume of VBS returns we experience in June - August. Thank you for your patience!

Visit General Return FAQ'S for additional information on returns.

If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.
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