How can my church/non-profit organization get Sales Tax Exemption with Concordia Supply?

First, you must have a Sales Tax Exemption Certificate issued by your state. If you do not have this, then we cannot grant an exemption. See which States allow Tax Exemptions to find out if your organization is eligible for Tax Exemption.

Upload your Certificate of Tax Exemption to your Account:
Log into your account or create a new church account here.

Go to Billing > Account Balance.

Click "Upload Tax Exemption Certificate"

Enter in your information. Upload the copy of your certificate. We accept PDF, jpg, png, and most other formats. Please ensure the certificate is clear and legible. Ensure the email matches your account login email. The date format must be MM/DD/YYYY.

Log out of your account.

Log back in to your account.

You did it! Sales Tax will no longer be added to your future orders. Proceed to place your order and complete the checkout process.

Your account is now updated to a status called "Exemption Granted Pending Review". Our Customer Support Team reviews your certificate to ensure all the details are correct. If valid, then we will update the account to a status called "Exemption Granted". If not valid, then we will contact you will any questions.

Note: If you recently placed an order (within 7 business days) and were charged Sales Tax, then simply provide the Sales Order # in the email message and we will remove the sales tax from the existing order and credit you.

What happens when my Tax Exemption Certificate expires?

Once your Tax Exemption expires, your account will go back to a Taxable Status. To fix this, simply repeat steps 1-7 to update your account with the new certificate.

Troubleshooting Tips

Incorrect Email - The most common error is entering an email different than on your account. Did you forget your account email? It's the same email you use to login to your account.

We are thankful to offer this service and pray it is a blessing to you and your church community.

Related Articles:
Which states does Concordia Supply charge Sales Tax?
Does my State allow church or non-profit organization tax exemptions?

If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat,, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.
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