READ THESE FAQ'S FOR IMPORTANT RETURN INFORMATION

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How long do I have to return after receiving my order?
We accept returns up to 30 days after the delivery date of your order. We offer extended returns for VBS. As a benefit to our VBS customers, we allow you to return after your program is completed. We do ask that you send your return within one week of your VBS ending.
All VBS returns must be in for the current year before Sept. 1st.

Do you accept items that have been opened?
Generally not, with few exceptions. All returns must be "like new", unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we are not able to resell the item, then we cannot provide credit back to you. The reason we do this is simple: we want to honor other customers who may in the future be using this product. We never sell you or anyone else a "subpar" product.

We understand that for items like VBS Starter Kits they must be opened to be reviewed, however all components must be in "like new" condition. If you are have particular question about your return, please contact us prior to sending us your return. As always if you are ever dissatisfied with the product, please call us and we will take care of you.

Do I have to pay for shipping costs?
Yes, return shipping costs are the customer's responsibility, unless there was an error on our part. We cover the return shipping costs for issues like product defects or incorrect shipments, however these must be approved beforehand by our team and we will issue a shipping label.

Are there restocking fees?
No, not for VBS items.

How do I get my refund?
When your return is accepted, we will issue a credit or refund typically within 1-2 weeks (2-3 weeks during our busy VBS season June-August).
Unless otherwise instructed by you, we refund your order based upon the original payment method.
Orders paid with credit card will be refunded back to that credit card used. Orders billed to a church account will have a credit issued to their account which can be applied to open invoices. A refund check will be issued if account is paid in full. Allow up to 2-3 weeks to receive checks.

Will my return/credit amount be adjusted if I used coupons or promo codes?
Yes, we will adjust your final credit based upon the amount you purchased and qualify for. We prorate your return based upon the promotion applied. Details regarding this will be clearly indicated on your Credit Memo.

What if I placed multiple orders? Can I send together in one box?
Yes, but we require a separate Return Authorization form for each individual order. Complete a return authorization form for each order, print it out, and include them in your return shipment.

What happens if my return is not accepted?
If your return is not accepted you will be contacted and given the reason why it was not. We do not send products that do not meet credit criteria back to you. If you have concerns, contact us prior to returning.

Why would a return not be accepted or no credit be given?
Typical reasons for returns not being accepted include:
- The item is not in resellable condition, used, scratched, marked up, etc.
- Original packaging is not included
- Item is damaged during return shipment and was poorly packed
- Incomplete pack items are returned in full (ex: pack of 10 includes 7)
- Beyond the acceptable return date.
- No information in package about who to give credit to (this happens)

If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.
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