Question 1

How to return VBS materials?

Accepted Answer

How to complete a VBS Return

Q: When will my order arrive? What are my shipping options?

<h1 id="howtoknowwhenyourorderwillarrive">How to Know When Your Order Will Arrive</h1> <p><em>You can view a current list of estimated arrival dates in the Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary.</em></p> <p>${frame}<a href="https://docs.google.com/spreadsheets/d/1uWU-jwEe7ioxrQaHvsV8v2HLkV7g_Q8oWxvgvwlJf_0/pubhtml?gid=0&amp;single=true&amp;widget=true&amp;headers=false">Shipping Times Chart</a></p> <p>Please note that these estimates are never guaranteed, and that packages may be delayed due to extreme weather conditions.</p> <h6 id="totrackanorderyouhavealreadyplacedclickherehttpshelpconcordiasupplycomenarticlewhatismyordershippingstatuscanitrackmypackageb9sgru1552927133321">To track an order you have already placed, <a href="https://help.concordiasupply.com/en/article/what-is-my-order-shipping-status-can-i-track-my-package-b9sgru/?1552927133321">click here</a>.</h6> <p><em>If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.</em></p>

Important Details:

No pre-approval required for VBS items.
You can return even after your VBS is over; return must be postmarked within one week of your VBS end date.
Starter Kits are okay to return, if opened for preview only. We extend a generous 90 day preview period for starter kits.
VBS Stock Items must be in original packaging and in resellable condition.
Custom VBS items such as shirts and banners are not eligible for returns.
VBS 2020 return deadline is 9/1/2020. No returns will be accepted after this date.
General Return FAQ's
Ship your return to: Attn: Returns Concordia Supply 11810 Jersey Blvd Rancho Cucamonga, CA 91730

BEST METHOD: Online Return Authorization

Log into your account here. (If you have trouble logging in, click here to reset your password.)

Navigate to Order > Order History > Click on the order containing the item(s) you want to return
Click on “Request a Return”. ![](https://storage.crisp.chat/users/helpdesk/we

Question 2

How to complete a return?

Accepted Answer

VBS Returns? Click Here. General Return FAQ's

Church Supply Returns

Do I Need Approval To Return? For general church supplies approval is required. _Contact us, before returning your items. Must be returned within 30 days of receiving your order. _

1) _ Please contact us at 1-800-521-0751 to get approval before returning ***Generally only unopened items, in resellable condition, are accepted for returns (see exceptions).

2) Print our Return Authorization sent from us

3) Include the printed form to your packaged returns

4) Ship Your Return ****Pack securely and ship via a trackable shipment method (UPS, FedEx, or USPS). Please allow up to 5 business days for your credit/refund to be received and processed. ** Return shipping costs are the customer's responsibility*

Ship to: _Attn: Returns _ _Concordia Supply _ _11810 Jersey Blvd. _ Rancho Cucamonga, CA 91730

Do I have to pay for return shipping costs? ****Return shipping costs are the customer's responsibility, unless there was an error on our part. These must be approved beforehand by our team and we will issue a shipping label.

NOTE: Select seasonal items, custom banners, and other custom products are generally not returnable for credit. You must contact u

Question 3

What is my order shipping status? Can I track my package?

Accepted Answer

How to Track Your Order

Check your email inbox for your tracking number

When you place an order with us, you will receive a confirmation email after placing the order, and a second confirmation email once your order has shipped.
The shipment confirmation email will include a Tracking Number and a link, which will take you to the carrier's website for tracking the package.

-or-

Find the tracking number online through the My Account page

Log in to your Concordia Supply account by clicking on My Account.
Click on Orders > Order History. This will bring up a list of all past and current orders.
Locate the order you'd like to track a package for. Look under the column for 'Track Items'. Click the associated link and you will see updated tracking information on the carrier's website.

Can't Find Tracking Through the Methods Above?

Incorrect email address?

The most common issue we find is that the email address assigned to the customer account is different from the person who made the specific order. In this case, try to first follow up with the church secretary/accountant/pastor to see if they recieved the "Your Order has shipped" email confirmation that contains the tracking information.

Order still pending fulfillment?

Sometimes when an item is not in stock, your items will ship later than expected. On large orders, we may split the shipment to make sure you recieve the items in stock as soon as pos

Question 4

General Return FAQ's

Accepted Answer

||| READ THESE FAQ'S FOR IMPORTANT RETURN INFORMATION

Interested in VBS Returns? Click Here.

**How long do I have to return after receiving my order? ** We accept returns up to 30 days after the delivery date of your order. We offer extended returns for VBS. As a benefit to our VBS customers, we allow you to return after your program is completed. We do ask that you send your return within one week of your VBS ending. All VBS returns must be in for the current year before Sept. 1st. __
Do you accept items that have been opened? Generally not, with few exceptions. All returns must be "like new", unused, and in resellable condition. If opened, product must be in "like new" condition with all original packaging intact and included. If we are not able to resell the item, then we cannot provide credit back to you. The reason we do this is simple: we want to honor other customers who may in the future be using this product. We never sell you or anyone else a "subpar" product.

We understand that for items like VBS Starter Kits they must be opened to be reviewed, however all components must be in "like new" condition. If you are have particular question about your return, please contact us prior to sending us your return. As always if you are ever dissatisfied with the product, please call us and we will take care of you.

**Do I have to pay for shipping

Question 5

When will my order arrive? What are my shipping options?

Accepted Answer

How to Know When Your Order Will Arrive

You can view a current list of estimated arrival dates in the Shipping Times Chart below. Depending on the method of shipping that you choose during checkout, your delivery time will vary.

${frame}Shipping Times Chart

Please note that these estimates are never guaranteed, and that packages may be delayed due to extreme weather conditions.

To track an order you have already placed, click here.

If this article didn't resolve your issue, you can contact our Customer Service team via Live Chat, info@concordiasupply.com, or phone at 1-800-521-0751. Our office hours are Monday - Friday, 7am-3:30pm PT.

Question 6

How do care for my fresh palms?

Accepted Answer

How to Care for Fresh Palms

Pull all bagged palms out of box

It is best to store all palms upright. Avoid stacking bags flat on top of each other if possible.

Do not break the bags open yet

Wait until you are ready to use or arrange them. If bags are opened prematurely it is best to reseal them with tape or clips until required.

Keep palms cool

Keep in 40-50 degree space if posssible! DO NOT FREEZE! If no refrigerated space available, keep in well lit air conditioned space to prevent molding.

Check your order

Keep in mind entire order may not arrive on the same day. Please call early regarding any concerns so they can be addressed in a timely fashion.

Brown tips

Brown tips are a natural feature of almost all healthy palm leaves.

||| Brown tips don't indicate your palm is dried or drying.

Prior to arranging

Cut the stems at a 45 degree angle 1/8 of an inch above bottom end of stem. Place in ICE WATER for 1-3 hours. This will add luster to any dry appearing altar decorations. Leaves that come in tightly folded or ‘closed’ will open up when placed in ice water.

Keep water in arrangement vessel

This will keep palms lively up to and through your service.

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